Practical tools, frameworks, and guides from TNZ's workshop library, available to download and use.
Frameworks and tools from TNZ's communication and conflict resolution workshops.
Paraphrasing, reflecting, open questioning, summarizing, framing, and reframing: the core active listening toolkit for successful resolution conversations.
Download PDFAdapted from the Thomas-Kilmann model: understanding competing, collaborating, compromising, avoiding, and accommodating, and when to use each.
Download PDF18 practical strategies for de-escalating difficult conversations, from silence and empathy through to limit-setting and redirecting.
Download PDFUnderstanding how escalation affects judgment: the activation, escalation, crisis, recovery, and post-crisis phases, and what to do at each stage.
Download PDFThe four preferred working styles, Analytical, Driver, Amiable, and Expressive, and how understanding them improves communication and reduces friction.
Download PDFPractical frameworks for coaching, performance conversations, and leading teams through difficulty.
Step-by-step frameworks for coaching for success, improving work habits, addressing performance, and understanding why employees don't do what they're supposed to do.
Download PDFGuidelines and frameworks for intake conversations, respondent interviews, and facilitated resolution processes.
Six-step guidance for intake conversations with both complainants and respondents: tone, questioning, neutrality, and how to present options for resolution.
Download PDFA practical framework for HR leaders managing informal resolution: intake, respondent interview, and remedy, with mediation process steps included.
Download PDFFillable worksheets for use before difficult conversations, team discussions, and conflict situations.
A self-scoring questionnaire to identify your dominant working style: Analytical, Driver, Amiable, or Expressive. Ideal for team discussions and communication workshops.
Download PDFTwo complementary tools: CHEAPVIEW to clarify your interests before a difficult conversation, and the DEAR method (Describe, Explain, Ask, Request) for raising concerns constructively.
Download PDFThese tools come from TNZ's live training programmes. The handout is the beginning of the learning; the workshop is where it sticks. Get in touch to discuss a session for your team.
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