SHELLY MCLAUGHLIN

C.Med, C.Arb, ACC

250.808.1823

smclaughlin@theneutralzone.ca​

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Shelly McLaughlin’s practice includes workplace conflict assessments and resolution, restorative and formal investigations, mediation, and executive coaching. She helps organizations and individual employees understand what’s driving the issues and move toward solutions that address the root causes.
 

Her career began in the investment sector, where she developed a strong understanding of organizational structures, risk, and how unresolved issues escalate. That foundation informs her work today with public entities, Indigenous governments, and private organizations as they manage high-stakes conflict, structural challenges, and breakdowns in trust.
 

Shelly is an ICF-credentialed Executive Coach (ACC) who helps leaders and individual employees manage difficult conversations, build confidence, and increase their capacity to navigate complex workplace dynamics. Her coaching practice complements her conflict-resolution work, allowing her to support both individual behaviour and the organizational systems that shape it.
 

As a Chartered Mediator and Chartered Arbitrator, Shelly brings deep expertise in dispute resolution. In addition to these designations, she has completed extensive advanced training in workplace investigations, conflict resolution, and cases involving federally regulated industries, race-based disputes, and sexual harassment. Her education includes studies at Western University and certifications through the Chartered Financial Analyst Institute and the Justice Institute of BC.
 

Beyond her professional practice, Shelly leads workshops, lectures, and team sessions focused on communication, conflict management, and building workplaces where people can function without avoidance, escalation, or unnecessary drama.